Privacy Policy kno89 – Malaysian Player Data Protection

1Information We Collect

Kno89 collects your personal information through several different methods depending on how you interact with our platform. Generally, we collect two main categories of information: information you provide directly and information collected automatically during platform use.

Information You Provide Directly:

• Registration Information: Full name, date of birth, identification card number (MyKad), email address, mobile number, and the account password you set.
• KYC (Know Your Customer) Information: Copies of your identification document, proof of address such as a utility bill or bank statement, and a selfie photo for the identity verification process.
• Financial Information: Bank account number, account holder name, and eWallet details (Touch 'n Go eWallet, Boost, GrabPay) for deposit and withdrawal purposes.
• Communications: Any messages, enquiries, or complaints you send to our support team via live chat or email.

Automatically Collected Information:

• Your IP address, device type, operating system, and browser details.
• Platform usage data — games played, session duration, betting records, and transaction history.
• Approximate location data based on IP address (not GPS) for geo-compliance purposes.
• Cookie and tracking technology data that helps us understand how you use the platform.

2How We Use Your Information

Every piece of data we collect is used for a specific and legitimate purpose. kno89 does not use your data for purposes unrelated to providing platform services without your explicit consent. The table below outlines the primary purposes for which your data is used:

Kno89 uses analytics data to understand aggregate usage patterns in order to improve game quality, speed up platform response times, and design more relevant promotions for Malaysian players. This data is processed in a form that cannot be individually identified.

3Sharing Information with Third Parties

Kno89 handles your personal information with strict care. We do not sell or disclose your data to third parties for marketing purposes without your consent. However, there are limited situations where data sharing is necessary for platform operations:

• Payment Service Providers: Payment gateways such as FPX, DuitNow, and eWallet providers receive the transaction information required to process your deposits and withdrawals. They are bound by strict security agreements.
• Game Providers: Third-party gaming companies providing slots, live casino, and sports require anonymous player identifiers to enable gameplay. Your real name and financial information are never shared.
• KYC Services: Trusted, registered third-party identity verification providers help us verify your documents faster and more securely.
• Statutory Authorities: Where required by Malaysian law, court order, or a legitimate investigation by a law enforcement agency, kno89 will disclose the necessary information.
• Business Transfers: In the event of a merger, acquisition, or business asset transfer, user data may be transferred as part of the business assets with prior notice given to users.

4Data Security & Protection Measures

Kno89 continuously invests in the latest security infrastructure to keep your data protected at all times. Our security approach is layered — meaning even if one layer is compromised, the remaining layers still provide robust protection.

• Data Encryption in Transit: TLS 1.3 with AES-256 encryption secures all communication between your browser or app and kno89's servers.
• Data Encryption at Rest: Sensitive information such as passwords (hashed) and bank account numbers is stored in a format unreadable even to internal staff.
• Role-Based Access Control: Our RBAC (Role-Based Access Control) system ensures each staff member can only access the data required for their specific role.
• Regular Security Audits: kno89 conducts penetration testing and independent security audits at least twice a year.
• 24/7 Threat Monitoring: A real-time threat detection system monitors all suspicious activity and automatically responds to intrusion attempts.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA for an extra layer of security during login.

5Cookies, Sessions & Tracking Technologies

Kno89 uses cookies and similar technologies to enhance the user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device when you visit the kno89 platform.

• Essential Cookies: Required for core platform functions such as login authentication, game session management, and transaction security. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Helps us understand the most popular games, peak usage times, and areas of the platform that need improvement. This data is collected in aggregate and cannot be individually identified.
• Preference Cookies: Saves your preferences such as display language, interface theme, and other personal configurations for a smoother return experience.
• Cookie Duration: Session cookies expire when you close your browser. Persistent cookies are stored for a maximum of 12 months before expiring automatically.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the kno89 platform. For mobile app users, cookie settings are managed through the settings menu within the kno89 app.

6Your Rights as a User

As a kno89 user, you have certain rights regarding your personal data. kno89 respects and facilitates the exercise of these rights in accordance with applicable data protection laws:

To exercise any of the above rights, contact our privacy team by email at [email protected] or via live chat on the platform. kno89 will respond to all requests within 30 business days.

7Data Retention & Deletion Period

Kno89 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Our retention policy is as follows:

• Active account records are retained for the duration of the account's activity plus 5 years after account closure, in compliance with Malaysian financial legal requirements.
• Financial transaction records are retained for a minimum of 7 years in line with anti-money laundering (AML) compliance requirements.
• Customer support communication logs are retained for 2 years from the date of the last interaction.
• Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked to any individual.
• KYC documents are retained for the duration of the active account and 5 years after account closure.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. Early deletion requests may be submitted subject to a review of applicable legal obligations.

8Children & Age Restrictions

The kno89 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Should we discover that a minor's data has been collected without authorisation, we will take immediate steps to delete that data and close the account in question.

9Amendments to This Privacy Policy

Kno89 reserves the right to modify this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or platform enhancements. Users will be notified of any significant amendments via:

• A notice displayed on the platform's home page for at least 7 days before the amendment takes effect.
• In-app notifications on the kno89 mobile app for users who have installed our application.
• The "Last Updated" date at the top of this page reflects the most recent version.

Continued use of the kno89 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed on how we protect your data.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how kno89 handles your personal data, our privacy team is ready to assist: